FAQ's

Welcome to the SoulIndia FAQ page! We understand that shopping online can sometimes raise questions, and we’re here to make your experience smooth and easy. Below, you’ll find answers to some of the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out to us!

1. What is SoulIndia?

SoulIndia is an online store offering a wide variety of premium, authentic, and high-quality products inspired by the rich culture and craftsmanship of India. From home décor and apparel to accessories and gifts, we curate products that are both timeless and contemporary, combining Indian tradition with modern style.

2. Who manages SoulIndia?

SoulIndia is managed by Darshan Rameshbhai Chauhan, who oversees the operations, quality control, and customer satisfaction. Under his leadership, SoulIndia strives to offer only the best in both products and services.

3. How can I contact SoulIndia?

You can contact us through the following methods:

  • Email: contact@soulindia.store

  • Phone: +91 97140 88408

  • Visit Us: 88, Aatmiya Villa, Kamrej, 394180 Surat, Gujarat, India
    You can also visit our website at www.soulindia.store for more details.

4. Where do you ship your products?

We ship our products within India and internationally. Shipping charges and delivery times will vary based on the location of the delivery address. For more specific details on shipping, please refer to our Shipping Policy.

5. How long will it take for my order to arrive?

Orders are typically processed within 2–5 business days. Delivery time depends on your location and the shipping method selected during checkout. Free Express Shipping within India usually takes between 5–15 business days, while international shipping may take 7–20 business days.

6. Do you offer free shipping?

We offer free shipping on orders within India on orders above a certain value. Please check our Shipping Policy for more details on eligibility.

7. How can I track my order?

Once your order has been shipped, you will receive a tracking number along with a link to the shipping carrier’s website. You can use this tracking number to monitor your order’s status.

8. What payment methods do you accept?

We accept a wide variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, etc.)

  • Net Banking

  • UPI Payments

  • Cash on Delivery (COD) (available in select locations)

  • Wallets (Paytm, PhonePe, Google Pay, etc.)

9. Can I cancel or modify my order after it’s placed?

We aim to process orders as quickly as possible to get them to you. If you wish to cancel or modify your order, please contact us within 24 hours of placing the order. After this period, we may not be able to make changes, as the order might already be processed or shipped.

10. How do I return or exchange an item?

If you're not satisfied with your purchase, we offer a 3-day return policy. To initiate a return or exchange, please contact our customer support team at contact@soulindia.store. The item must be unused, in its original packaging, and in the same condition as it was received. For more detailed instructions, refer to our Return & Exchange Policy.

11. Are the products on SoulIndia authentic?

Yes! At SoulIndia, we pride ourselves on providing authentic and high-quality products. We source our items from trusted artisans and manufacturers who adhere to the highest standards of craftsmanship.

12. Do you offer gift wrapping or personalized services?

Yes, we do offer gift wrapping and personalized messages for certain products. If you’d like to include a special note or require gift wrapping, please add it to the order notes at checkout or contact us for assistance.

13. Do you have a loyalty or rewards program?

Currently, we do not have a formal loyalty or rewards program. However, we regularly offer discounts, promotions, and special offers to our valued customers. Make sure to subscribe to our newsletter to stay updated on the latest offers.

14. Can I buy SoulIndia products in stores?

At this time, we operate exclusively online through our website at www.soulindia.store. We are continuously growing and may expand to physical locations in the future. Please stay tuned for updates!

15. How can I provide feedback or suggestions to SoulIndia?

We value your opinion and are always looking to improve! If you have any feedback or suggestions, please feel free to contact us at contact@soulindia.store or use the Contact Us page on our website. We’d love to hear from you!

16. How do I stay updated on new products and promotions?

To stay in the loop about our latest collections, offers, and news, follow us on social media or subscribe to our newsletter at the bottom of our website.

Still have questions?
If you need more information or have any further queries, please don't hesitate to reach out. Our customer support team is always here to assist you!

Thank you for choosing SoulIndia! 😊