Refund and Cancellation Policy

At SoulIndia, we are committed to ensuring that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we’ve made our return, refund, and exchange process as simple and transparent as possible. Please read our policy below for detailed information on how to initiate a return, exchange, or refund.

1. Return Policy

We offer a 3-day return policy for most of our products. If you’re not completely satisfied with your purchase, you can return the items within 3 days of receiving your order. Please make sure the following conditions are met:

  • Eligibility for Returns:

    • The item must be unused, unwashed, and in its original condition.

    • The item must be in its original packaging (including tags, labels, and accessories).

    • Products marked as "Final Sale" or "Non-returnable" (e.g., customized items) cannot be returned.

  • How to Initiate a Return:

    • Email us at contact@soulindia.store with your order number and the reason for the return.

    • Our customer support team will guide you through the return process, including providing the return address and any further instructions.

  • Return Shipping Costs:

    • Domestic Returns (India): Customers are responsible for return shipping costs unless the product is defective or incorrect.

    • International Returns: Customers are responsible for both the return shipping charges and any customs duties or taxes associated with the return.

2. Refund Policy

Once we receive your returned item and it meets the criteria above, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 7–10 business days for the refund to reflect in your account, depending on your payment provider.

  • Partial Refunds: In cases where the item is returned used, damaged, or without its original packaging, a partial refund may be issued.

  • Non-Refundable Items: Items that are marked as “non-returnable” (e.g., personalized or customized items, or products purchased during special promotions) are not eligible for refunds.

3. Exchange Policy

We are happy to offer exchanges for the following reasons:

  • If you received a damaged or defective product.

  • If you ordered the wrong size or would like a different style.

How to Initiate an Exchange:

  • Please contact us at contact@soulindia.store with your order number and the reason for the exchange.

  • We will guide you through the process and arrange for the exchange, depending on stock availability.

Exchanges for Size or Style Changes:

  • The product being exchanged must be in new, unused condition, with all original tags, labels, and packaging intact.

  • If you are exchanging for a different size or style, the shipping charges for the new item will apply.

4. Defective or Damaged Items

We take great care in packaging and shipping your orders. However, if you receive a defective or damaged item, please follow these steps:

  • Report the Issue: Contact us immediately at contact@soulindia.store with your order number and photos of the damage.

  • Return or Exchange: We will arrange for a free return or exchange depending on your preference. In such cases, we will cover the return shipping costs.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized or Personalized Products (such as engraved or tailored items)

  • Final Sale Items (clearance or deeply discounted items)

  • Hygiene-related Products (such as jewelry, cosmetics, and innerwear, if applicable)

Please double-check your selections before placing an order to avoid any inconvenience.

6. Order Modifications & Cancellations

We process orders quickly to ensure fast shipping. If you wish to modify or cancel your order, please contact us within 24 hours of placing the order. After this time, the order may have already been processed or shipped, and we may not be able to accommodate changes or cancellations.

7. Refund Timeline

  • Processing Time: Once we receive the returned item, we will inspect it and process your refund within 3–5 business days.

  • Refund Method: Refunds will be issued to the same payment method used during the purchase. Please note that it might take 7–10 business days for the amount to reflect in your bank account or wallet.

8. How to Contact Us for Returns or Exchanges

For any returns, exchanges, or refund-related inquiries, please feel free to get in touch with us at:

We are here to assist you and will make every effort to resolve your issue in the best possible way!

9. Terms & Conditions

By purchasing from SoulIndia, you agree to the terms outlined in this Refund and Cancellation Policy. We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, so please review the policy periodically.

We hope this policy helps clarify the process. We are committed to ensuring your satisfaction and making your shopping experience with SoulIndia enjoyable and hassle-free. Thank you for shopping with us!