Terms & Conditions

Welcome to SoulIndia! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our website and services. If you do not agree with any part of these terms, please refrain from using our site.

1. Acceptance of Terms

By accessing or using the SoulIndia website (www.soulindia.store), you agree to be bound by these Terms & Conditions, as well as our Privacy Policy and Return, Refund & Exchange Policy. We reserve the right to modify these terms at any time, so please review them periodically.

2. Eligibility to Use Our Website

To use our website and place orders, you must be at least 18 years old or have the consent of a legal guardian. By using our website, you represent and warrant that you meet these eligibility requirements.

3. User Account

  • Account Creation: You may be required to create an account to place an order or access certain features on our website. You agree to provide accurate and complete information when creating an account and to update it as necessary.

  • Account Security: You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized access to your account.

4. Product Information

We strive to ensure that all the products displayed on our website are accurately described, including product specifications, pricing, and availability. However, we cannot guarantee that there will be no errors. In the event that an error is found regarding a product’s details, we reserve the right to cancel or refuse orders at our discretion.

5. Pricing and Payment

  • Pricing: All prices listed on the website are in Indian Rupees (INR) or the applicable currency for international orders. Prices are subject to change without notice.

  • Taxes: Applicable taxes, including GST (Goods and Services Tax) for Indian customers, will be added to the order total as per government regulations.

  • Payment Methods: We accept various payment methods, including credit/debit cards, net banking, UPI payments, wallets (e.g., Paytm, Google Pay), and cash on delivery (COD) in select locations. Payment must be made in full before the order is shipped.

6. Order Confirmation and Acceptance

  • Order Confirmation: When you place an order with SoulIndia, you will receive an order confirmation email, which signifies that we’ve received your order.

  • Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order for reasons such as product unavailability, pricing errors, or issues with payment processing. If we cancel your order, we will notify you and refund any payment made.

7. Shipping and Delivery

  • Processing Time: Orders are typically processed within 1–2 business days. Delivery times vary based on your location and the shipping method chosen. Please refer to our Shipping & Delivery Policy for more details.

  • Shipping Charges: Shipping fees will apply to orders unless otherwise specified. You will be able to view shipping charges before completing your purchase.

  • International Shipping: If you are ordering from outside India, additional customs duties or taxes may apply. These charges are the responsibility of the customer.

8. Returns, Refunds & Exchanges

If you are not satisfied with your purchase, you can return the items in accordance with our Return, Refund & Exchange Policy. Please read the policy carefully to understand the conditions and procedures for returns, refunds, and exchanges.

9. Intellectual Property

  • Ownership: All content on the SoulIndia website, including but not limited to text, images, graphics, logos, videos, and software, is the property of SoulIndia and is protected by copyright laws.

  • Trademarks: The trademarks, logos, and service marks displayed on this site are the property of SoulIndia. You are not permitted to use these trademarks without prior written permission from us.

10. Prohibited Activities

You agree not to engage in any of the following activities on our website:

  • Impersonation: Impersonating any person or entity, including but not limited to a SoulIndia employee or another user.

  • Harmful Activities: Uploading or transmitting viruses, malware, or any other harmful files that could disrupt the operation of our website or compromise the security of other users.

  • Unauthorized Use: Attempting to gain unauthorized access to our website, servers, or any related systems.

11. Limitation of Liability

To the fullest extent permitted by law, SoulIndia shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services. This includes, but is not limited to, loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

12. Indemnity

You agree to indemnify, defend, and hold harmless SoulIndia, its affiliates, employees, agents, and third-party service providers from any claim, liability, damage, loss, or expense (including reasonable legal fees) arising out of your use of our website, violation of these terms, or infringement of any third-party rights.

13. Privacy

Your use of our website is governed by our Privacy Policy, which details how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as described in the Privacy Policy.

14. Modifications to the Website and Terms

We reserve the right to modify, update, or remove any part of the SoulIndia website, including these terms and conditions, at any time without prior notice. All changes will be effective immediately upon posting to the website. We recommend that you review these terms periodically to stay informed of any updates.

15. Governing Law and Dispute Resolution

These terms and conditions are governed by the laws of India. Any disputes arising from your use of our website or these terms shall be resolved through arbitration or litigation in the courts located in Surat, Gujarat, India.

16. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

If you have any questions or concerns about these terms, please feel free to contact us at:

  • Email: contact@soulindia.store

  • Phone: +91 97140 88408

  • Address: 88, Aatmiya Villa, Kamrej, 394180 Surat, Gujarat, India

Thank you for choosing SoulIndia! We are committed to providing you with the best products and services. By shopping with us, you agree to these terms and conditions. Enjoy your shopping experience! 😊