Privacy Policy

At SoulIndia, we value and respect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we ensure your data is protected. By using our website, you consent to the collection and use of your personal information as described in this policy.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Information We Collect

We collect the following types of information when you visit and interact with our website:

Personal Information:

  • Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Payment Information (Credit/Debit card details or other payment methods)

  • Order History

Non-Personal Information:

  • Cookies: We use cookies to improve your browsing experience and to track usage of the website. Cookies help us remember your preferences and personalize your shopping experience. You can control the use of cookies through your browser settings.

  • IP Address

  • Browser Type and Version

  • Device Information

  • Pages Visited on Our Website

  • Time and Date of Visit

2. How We Use Your Information

We use the information we collect to provide and improve our services to you. Here are the primary purposes for which we use your information:

  • Order Processing: To process and fulfill your orders, including billing and shipping.

  • Customer Support: To respond to your inquiries, provide assistance, and improve your customer service experience.

  • Personalization: To customize your shopping experience, offer product recommendations, and send relevant offers or discounts based on your preferences and order history.

  • Communication: To send order confirmations, shipping updates, promotional offers, newsletters, and other communications related to our products and services.

  • Improve Website Experience: To analyze website usage, troubleshoot technical issues, and enhance the user experience.

  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including preventing fraud and ensuring the security of our website.

3. How We Protect Your Information

We take the security of your personal information seriously and implement various measures to protect it:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data such as payment information during transmission.

  • Secure Payment Gateways: We work with trusted payment providers to ensure secure transactions and safeguard your financial information.

  • Access Control: We restrict access to your personal data to authorized personnel only, and we maintain strict procedures to protect your privacy.

While we take all reasonable steps to protect your personal information, please note that no method of transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security of your data.

4. Sharing Your Information

We respect your privacy and do not share, sell, or rent your personal information to third parties except as described below:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist us in processing orders, shipping products, and handling payment transactions. These providers are required to maintain the confidentiality and security of your data.

  • Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe that such disclosure is necessary to protect our rights, comply with legal obligations, or prevent fraud.

  • Business Transfers: In the event that SoulIndia undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new owner or business entity. We will notify you if this occurs.

5. Your Rights and Choices

You have the following rights and options regarding your personal information:

  • Access to Your Information: You can request to view the personal information we have collected about you. Please contact us at contact@soulindia.store to make such a request.

  • Update or Correct Your Information: If any of your personal information is inaccurate or needs to be updated, you can make changes through your account on our website or by contacting us directly.

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly at contact@soulindia.store.

  • Cookie Preferences: You can control the use of cookies on our website by adjusting the settings in your web browser. Please note that blocking certain cookies may affect your experience on our website.

6. Third-Party Links

Our website may contain links to other websites or services that are not operated by SoulIndia. We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.

7. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. Please review this page periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please feel free to contact us:

  • Email: contact@soulindia.store

  • Phone: +91 97140 88408

  • Address: 88, Aatmiya Villa, Kamrej, 394180 Surat, Gujarat, India

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy. We are committed to safeguarding your privacy and ensuring that your shopping experience is secure and enjoyable.