Shipping Policy

At SoulIndia, we strive to offer a seamless and efficient shopping experience. Below, you'll find all the details regarding our shipping and delivery processes. If you have any questions or need further assistance, please don’t hesitate to contact us!

1. Shipping Locations

We proudly offer nationwide shipping within India and international shipping to select countries. Whether you're shopping locally or from abroad, we’re here to deliver your favorite products right to your doorstep.

2. Shipping Charges

  • Domestic Orders (Within India):
    We offer free express shipping on all orders.

  • International Orders:
    Shipping fees for international orders will vary depending on the destination country and the size/weight of the order. Shipping costs will be calculated at checkout, and you will be able to view the shipping charges before confirming your purchase.

3. Processing Time

  • Order Processing:
    All orders are typically processed within 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

  • Delivery Time:

    • Domestic Deliveries (within India):
      Once your order has been processed, delivery usually takes between 4–7 business days depending on your location. Remote or hard-to-reach areas may take longer.

    • International Deliveries:
      International shipping typically takes 7–20 business days. Delivery times may vary depending on the destination country, customs processing, and any potential delays by the shipping carrier.

4. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number and a link to the shipping carrier’s website. You can use this tracking number to monitor the status of your order in real-time.

5. Shipping Carriers

We partner with trusted and reliable carriers to ensure your orders are delivered safely and on time. Some of the shipping partners we use include:

  • India Post

  • BlueDart

  • DTDC

  • FedEx

  • DHL

  • Aramex
    (Shipping carrier may vary based on location and service availability.)

6. Shipping Restrictions

  • Remote Areas:
    If you live in a remote area, shipping may take longer than the estimated delivery times. In some cases, we may not be able to deliver to certain locations. If you are in a location where shipping is unavailable, we will notify you and offer alternatives or a full refund.

  • International Customs and Duties:
    For international orders, please be aware that customs duties and taxes may apply in your destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for details about possible fees.

7. Order Modifications and Cancellations

We aim to process orders as quickly as possible. If you need to modify or cancel your order, please contact us within 24 hours of placing the order. After this time, the order may have already been processed or shipped, making modifications or cancellations difficult.

8. Delayed or Missing Shipments

If your order is delayed, please allow additional time for it to arrive, as some delays can occur due to unforeseen circumstances like weather conditions or shipping carrier issues. If you believe your shipment is lost or has not arrived within the estimated delivery time, please contact us at contact@soulindia.store, and we’ll assist you in tracking it down.

9. Damaged or Defective Products

We take great care in packaging and shipping your orders. However, in the rare case that you receive a damaged or defective product, please contact us immediately at contact@soulindia.store with photos of the damage. We will either offer a replacement or initiate a return, as per our Return & Exchange Policy.

10. Returns & Exchanges

If you're not satisfied with your purchase, we offer a 24 hours return policy for most items. For more information, please refer to our Return & Exchange Policy. To initiate a return or exchange, contact us at contact@soulindia.store.

11. Order Delays Due to COVID-19

Please note that due to the ongoing COVID-19 situation, there may be delays in processing and shipping your order. We are working hard to ensure timely delivery, but there may be unavoidable delays. We ask for your understanding and patience during this time.

12. Customer Service

If you have any questions regarding shipping, delivery, or need further assistance, please feel free to reach out to our customer service team:

We are always happy to help and ensure that your shopping experience with SoulIndia is a pleasant one.

Thank you for shopping with SoulIndia! We look forward to delivering your favorite products to your doorstep.